We know how hard I.T. can be, and we know that you want your systems to run as they should and have been designed to. Every computer network is the heart of a business and for your business to succeed in information technology you need to keep your network running smoothly at all times and any problems must be dealt with quickly and with minimal disruption. We at PJA Systems make I.T. work. 

Competetive pricing is always a major factor and we understand you require a package that you can afford. We offer computer network support services tailored to the needs of any small to medium business.

Every business support package includes:

 

 1 Peripherals cover 
2 Unlimited telephone support 
3 Unlimited remote support 
4 Unlimited site visits 
5 Unlimited hardware breakdown support 
6 Remote monitoring of servers 
7 Pricing 

 

 

 

1. Peripherals cover
Connectivity and installation of all specified peripherals are included. E.g.: printers, scanners, PDA’s etc.

2. Unlimited phone support
We are your I.T. department, you can speak to our helpdesk about your computer network or any I.T. related problems whenever you want to! You can:

• Report technical issues

• Ask questions

• Check the status of reported problems or any part of your computer network.

3. Unlimited remote support
The business support package includes unlimited real-time remote support.This allows fast response times to any system critical issues. If a reported issue cannot be fixed by our helpdesk it is documented and reported directly to our engineers. They have full, secure access to your servers and workstations and can work on your problem immediately. Statistically, this solves a third of all reported issues and ensures that problem diagnosis and fix resolution can be completed before an engineer has to be called on site.

4. Unlimited site visits
Our help desk team diagnose the problem where possible whilst booking the request immediately into our extensive helpdesk or forward your call to the appropriate member of our team who can best deal with your issue.

Helpdesk staff, as well as engineers, are assigned to your requests so that you are continually updated as to the status of your requests according to your wishes. Our experienced on-site network engineers are sent to your premises anywhere to resolve problems not already fixed by the help desk or remote engineers. Wherever possible, we try to send the same engineers to you so they get to know you and your network and you get to know them too. 

5. Unlimited hardware breakdown support
You only pay for broken parts that are replaced. If a PC or server has a broken component then, when we have determined the problem, correctly specified the replacement part and received your approval, we fix it and ensure all is working as expected. The PC or server then continues to be supported through the Support contract. 

6. Remote monitoring of Servers
Ongoing monitoring of servers involves log checking and preventative maintenance to minimise downtime.

This involves:

• Checking disk space issues

• Anti-Virus auditing

• Backup log checking to pre-empt possible future failures

• Keeping e-mail services running including all configuration work needed from servers or Pop3 email configuration on each PC

• Troubleshooting hardware faults

• Fixing network connectivity issues

• Ensuring all printers, scanners, PC faxes & other peripherals are all configured and working correctly

Day to day operations include:

• Bug fixing

• Patching

• Windows updates

• New user account creation

• Disabling/deletion of old user accounts

• Re-setting passwords

• Logging in locked out users

• Restoring deleted files etc.

The list is endless! Do you have the time to complete these highly necessary day-to-day configuration changes and tweaks?

All of this can all be actioned on your server without any interference to your business by Our IT Department, all occurs without anything being wrong with your systems. This goes a long way to ensuring that when things do go wrong that we are available with fast response and fix times.

7. Pricing

Full SupportPre Pay Support

Server

£500 per year

40 hours

£ 50 per hour = £ 2000

Workstation

£100 per year

80 Hours

£ 45 per hour = £ 3600

Laptop

£100 per year

200 Hours

£ 40 per hour = £ 8000

This includes all connectivity issuesAd Hoc Support (on Site)£ 60 per hour